Microsoft Business Solutions CRM helps businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledge base.

Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET-connected technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications and scales as your business grows.

• Microsoft CRM Customer Service - Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.
  
  
• Microsoft CRM Sales - Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process-helping ensure a shorter cycle, higher close rates, and improved customer retention.

By using the four-step ASAP Methodology, ADNET is able to ensure that your CRM implementation is successful and that you achieve your project goals. Our services include analyzing your business requirements and systems implementation and providing ongoing support to ensure you maximize the return from your investment.